have a question about Cocomels? We have an answer

GENERAL

• My Cocomels packaging is different – is the product the same?

  Yes! While we’ve made some design updates to our packaging, the product inside is the same product you know and love.

• Do you offer any coupons on your products?

  At this time, we unfortunately do not have physical coupons to give away. However, if you sign up for our newsletter, you’ll be the first to find out about any special offers and promotions on our products.

• Do you do any giveaways?

  Follow us on Instagram and Facebook, and sign up for our newsletter, to find out about any giveaways and promotions we may be running.

Allergens

• Are Cocomels allergen-free?

  Our entire line of products is made without gluten, egg, dairy, peanuts or tree nuts; however, our caramel is made with coconut milk, which is sometimes classified as a tree nut.  Because our products are manufactured on equipment which is also used to process dairy, peanut, egg, wheat and tree nuts, we cannot guarantee they are always 100% free of these allergens. However, we do have an allergen cleanse protocol and testing which is implemented between the production cycles of our products and other products which may contain allergens. This allergen cleanse reduces the potential for cross contamination on production machinery.

• Are Cocomels made in allergen-free facilities?

  No – while Cocomels are made without gluten, egg, dairy, peanuts and tree nuts, they are produced in facilities which also produce allergen-containing items. However, we have an allergen cleanse protocol and testing which is implemented between the production cycles of our products and other products which may contain allergens. This allergen cleanse reduces the potential for cross contamination on production machinery.

• Are Cocomels dairy free?

  Cocomels are made without dairy, using coconut milk instead of dairy milk. However, they are manufactured on equipment which is also used to process other products which may contain dairy, so we cannot guarantee Cocomels are 100% dairy free.  We do have an allergen cleanse protocol and testing which is implemented between the production cycles of our products and other products which may contain allergens. This allergen cleanse reduces the potential for cross contamination on production machinery. 

• Are Cocomels corn free?

  Yes – our Cocomels are sweetened with organic cane sugar and free from high fructose corn syrup. If you are looking for a cane and grain-free option, try our coconut sugar caramels, sweetened with coconut sugar and tapioca syrup instead of cane sugar and brown rice syrup.

Product Quality/Safety

• My Cocomels product looks like it may have gone bad

  If you think you may have purchased an expired or out-of-code product, please send a note and photo of the product/packaging in question to cocomels@madsweets.com.

• My Cocomels product looks tampered with

  If you think you may have purchased a tampered with product, please send a note and photo of the product/packaging in question to cocomels@madsweets.com.

• Why do my Cocomel Bites or Chocolate Covered Cocomels have white scuff marks?

  Since we want our Cocomels products to be a plant-based, USDA Organic certified product, we choose not to use glazes which give them a shinier, polished finish.  Most glazes are non-organic.  Because of this, Cocomels Bites do typically have a white, white scuff marked appearance.  Additionally, our Bites are covered in chocolate via “panning”, which tumbles the coconut milk caramel center as chocolate is sprayed onto them. As a result, Cocomels Bites are born rolling and tumbling over each other, leading to inevitable scuffs.  Additionally, if chocolate gets hot (above 80 degrees), it can melt. If it cools again, a whitish coating appears called “bloom”. This is from the cocoa butter migrating to the surface of the chocolate and crystallizing.  You can still eat this, but the experience isn’t quite as good as perfect chocolate.  You can learn more about white scuff marks and “bloom” here.

Packaging

• Is your packaging BPA free?

  Yes, our packaging is BPA free.

• Is your packaging recyclable?

  No, our packaging is not recyclable.

Availability 

• Are your products sold online? Where can I buy?

  Yes!  Cocomels are sold on Amazon, Thrive Market, iHerb and Vitacost. When you order from Amazon, make sure to select 'Ships From/Sold By Cocomels' to ensure you're getting product from Cocomels authorized Amazon seller. You can also find Cocomels on shelf at your local grocery store. For a list of other online retailers, visit our Store Locator.

• What stores are your products sold in?

  Please visit our Store Locator to find a Cocomels retailer near you.

• An item I used to buy is no longer carried by my store. Is it discontinued?

  There is a chance that the item is either out of stock, no longer carried by your store, or has been discontinued.  You may always purchase Cocomels directly from our website.  You can also visit our Store Locator to find a Cocomels retailer near you.

• Do you sell direct?

  We no longer sell Cocomels direct from cocomels.com, however we do sell Cocomels on Amazon. When you order from Amazon, make sure to select 'Ships From/Sold By Cocomels' to ensure you're getting product from Cocomels authorized Amazon seller. 

Product

• Are Cocomels organic?

  Yes, Cocomels are certified USDA Organic.

• Are Cocomels non-GMO?

  Yes, Cocomels are Non-GMO Project Verified.

• Are Cocomels vegan friendly?

  Yes, Cocomels are plant-based and vegan-friendly.

• Are Cocomels kosher?

  Yes, Cocomels are certified Kosher by The Chicago Rabbinical Council and KOF-K Kosher Supervision.

• Are Cocomels cane sugar free?

  Most Cocomels are sweetened with organic cane sugar and brown rice syrup. However, if you are looking for an item free from cane sugar, try our Coconut Sugar Caramels. They are sweetened with coconut sugar and tapioca syrup instead of cane sugar and brown rice syrup.

• Do Cocomels contain high fructose corn syrup?

  No, Cocomels do not contain high fructose corn syrup. Most of our items are sweetened with organic cane sugar and brown rice syrup. For a cane sugar free option, we offer Coconut Sugar Cocomels, sweetened with coconut sugar and tapioca syrup.

• Once opened, how long do Cocomels last?

  We haven’t been able to determine, since most Cocomels are gone within an hour of opening! If you still have any Cocomels left, the official shelf life of Cocomels is 1 year from production. To maximize shelf life, seal your bag and put it in the freezer. You can either let the Cocomels warm before eating to get the chewy caramel experience, or eat them frozen – a delicious, crunchy, frozen treat on a hot day!

<1g Sugar Cocomels

• I thought Cocomels had a 'sugar free' option, what are <1g Sugar Cocomels?

  Good question! You're right, in 2020 Cocomels launched Sugar Free Caramels--the first of our vegan coconut milk caramels to be made with an allulose and monk fruit sweetener blend instead of cane sugar. While Sugar Free Cocomels tasted indescribably delicious, our team was on a quest to create an even BETTER tasting cane sugar alternative Cocomel. And this year, we achieved an optimized taste while delivering a product that meets the needs of consumers looking to reduce or eliminate sugar from their diets. In the first few months of 2021, you'll see some packaging updates to both the Original and Sea Salt 'Sugar Free' Cocomels as they transition to <1g Sugar Free Cocomels. As always, our nutrition panels are up to date on each product page, and feel free to reach out to cocomels@madsweets.com with any additional questions. We're happy to help!

• What sweetener is used in place of sugar in <1g Sugar Cocomels?

  <1g Sugar Cocomels are sweetened with allulose and monk fruit, versus other traditional sugar alternatives like stevia and erythritol. We used this blend because the taste profile is closest to regular cane sugar, and it doesn’t have the cooling aftertaste associated with erythritol and stevia.

• What is allulose and where is it derived from?

  Allulose is a sweet, plant-based carbohydrate with the same taste profile as regular cane sugar – but without the calories. Unlike other carbohydrates, allulose is not metabolized. Additionally, allulose doesn’t have the cooling aftertaste associated with erythritol and stevia. Our allulose is derived from corn and goes through a refinement process.

• What is monk fruit?

  A small melon native to Southeast Asia, monk fruit is over 100x sweeter than sugar, without the calories. We used monk fruit in addition to allulose in our sugar free caramels to match the taste profile of regular cane sugar.

• What about the dark chocolate in <1g Sugar Chocolate Covered Cocomels, is free of cane sugar too?

  Yes! Our team worked hard to create a better-for-you, cane sugar free dark chocolate to accompany our <1g Sugar Cocomels Caramel. The dark chocolate is made with allulose instead of cane sugar for an indescribably delicious, sugar free dark chocolate!

• <1g Sugar Cocomels Vegan Friendly?

  Yes, <1g Sugar Cocomels are a Vegan Friendly candy.

• <1g Sugar Cocomels Keto Friendly?

  Yes, <1g Sugar Cocomels are a Keto Friendly candy.

• Do <1g Sugar Cocomels contain sugar alcohols?

  No, <1g Sugar Cocomels do not contain sugar alcohols.

• My <1g Sugar Cocomels taste surprisingly sweet, do they really contain less than 1g sugar?

  Yes, <1g Sugar Cocomels contain less than 1g of sugar per serving, and are indescribably delicious!

• Why do <1g Sugar Cocomels contain 9g of Carbohydrates?

  <1g Sugar Cocomels contain 9g of carbohydrates due to the inclusion of allulose, soluble tapioca fiber and prebiotic fiber (chicory root).  Unlike other carbohydrates, allulose is not metabolized.

3rd Party Retailers

• I bought my Cocomels from a 3rd party retailer and am not satisfied, what should I do?

  Please contact the 3rd party retailer you purchased Cocomels products from for their specific return or refund policy.

• I purchased my Cocomels outside of the US and am unsatisfied, what are my options?

  Please contact the international retailer you purchased Cocomels products from for their specific return or refund policy.